logo

Say Hello On Social Media

Like, Follow & Tweet us on different social media platforms across the web. Find out about some of our latest products, sneak peek's at our latest projects and things we find interesting.

(0191) 680 2200


info@itreesupport.com

Cookie Policy

Privacy Policy

Terms & Conditions

 

IT Support & Service Agreements

#GeekGods to the rescue!
Our technicians are geek gods. All hail the Geeks!
All aspects of IT combine together to make one another work and if one fails, it might cause an issue somewhere else. Our technicians look at the whole picture to help resolve any issues you face.

Anything Computer or IT related, we can help with…

Computer Repairs
Data Recovery
Data Backup
Email Support
Hardware Replacements
Hardware Upgrades
Interactive Whiteboards
Internet Issues
iPads & Tablets
Laptop Repairs
Network Issues
Projectors
Photocopiers
Servers
Software
Virus Removal
VOIP Phones
Wireless Networks

…and if we’ve missed anything off, get in touch!

Why Your Business Will Benefit From A Support Contract

A more cost effective way to resolve and protect your companies IT

No Callout Fees!

a

DING DING DING!!! We have a winner. One of our clients biggest pet hates about support contracts (before us) was the fact they had additional costs for call-outs to their offices on top of their monthly service fee’s. We believe this should come included in any service agreements we have and if a visit to your office is necessary, its free!

Dedicated Geek

They don’t really like being called geeks but that’s exactly what they are. Big, beautiful, clever geeks. And each of our clients has their very own who gets to know your IT systems and staff so that they can work together to resolve any issue you may face in the future.

At Your Beck & Call

We’re here sitting by the phones ready to help in your hour of need. The contract say’s so. Drop us an email or give us a call if you have an IT glitch and our team will work their magic on getting you back up and running so that there’s no excuse not to do any work! Sorry about that.

Teleportation

OK, that’s a lie, we can’t actually teleport. But we can use geek magic by taking control of your computer from our own support desks to help assist with any issues you might have. It’s as if we are sitting in your chair! This helps cut down time without being able to use your PC and helps save the environment. How? Because we don’t have to jump in our polluting cars to travel to you. Thumbs up!

a

No Lengthy Contract

We understand that things in business can change at the drop of a hat. That’s why we don’t tie our clients down to long and drawn out contracts that only complicate things. We operate on a month by month basis so that if something in your business plan changes, just let us know and we’ll take care of the rest.

Four steps to a resolving your IT issues

Our #GeekGods inspect all areas of an infrastructure when assessing any IT issues, making sure everything is working correctly and is not causing an issue further along on the network. If it plugs in, switches on or connects to the same network as the device that has an issue, we will look to see if it may be the root cause of the problem.

a

Report

Our support team are on hand to take any calls regarding faults with your IT equipment. You will be asked several questions to determine how the issue came about.

a

Diagnose

After a brief discussion about the issue, they will get to work diagnosing the issue and to see if the fault has resulted from human error or hardware malfunction.

a

Repair

The team then get to work to provide a solution to the problem and repair any reported issues, putting measures in place to prevent it happening again.

a

Prevent

Once they have resolve any issues the team investigate further to provide a solution preventing similar issues reoccurring or how a system can be improved.

Arrange a visit from a member of our team to discuss how we can help

We can assess your Businesses IT setup and recommended how to improve it & help your office become more productive.

Contact Us

IT Support Sunderland ~ IT Repair Sunderland ~ IT Service Sunderland ~ IT Sales Sunderland ~ Computer Repair Sunderland ~ Computer Service Sunderland ~ Computer Support Sunderland

The Trade Finder